Frequently Asked Questions

Vastramaya offers a curated collection of traditional Indian clothing, bridging timeless handloom heritage with modern elegance. Each piece is sourced directly from trusted artisans across India, ensuring authenticity in every thread.

We capture our products in studio lighting to be as true to life as possible. However, slight variations may occur due to different screen calibrations or the handcrafted nature of natural dyes. These nuances are the hallmark of authentic ethnic wear.

We are here to assist you. Email us at vastramayamagic@gmail.com or reach out via WhatsApp/Call at +91 86394 78312 (Mon-Sat, 10 AM - 7 PM).

We ensure a seamless checkout experience via Razorpay. Accepted methods include:

• UPI (GPay, PhonePe, Paytm, etc.)
• Credit & Debit Cards (Visa, Mastercard, RuPay)
• Net Banking (All major Indian banks)

Yes, COD is available for most pincodes. A small handling fee of ₹100 is applicable on COD orders. You can check availability by entering your pincode at checkout.

Orders can be cancelled or modified only before dispatch. Once the shipping label is generated, we cannot alter the order. Please contact support immediately if you need changes.

Currently, we ship exclusively within India. We are working on expanding our logistics to serve global customers soon.

Standard processing takes 1–2 business days. Delivery typically takes 3–7 business days depending on your location (Metro cities are faster). You will receive tracking details via email/SMS once dispatched.

Please do not accept a package if the seal is broken or the box is visibly damaged. If you discover damage after opening, please record an unboxing video and email us within 48 hours for a swift resolution.

We accept returns for damaged, defective, or incorrect items reported within 48 hours of delivery. The product must be unused, unwashed, and have all original tags attached.

Clearance or Sale items are final sale and cannot be returned unless they arrive damaged. Please check the product description carefully before purchasing.